MSP Outage Tracker

MSP Outage Tracker (formerly MSP Outage Tracker) brings major service disruptions into one searchable view: Internet, TV and mobile carriers, streaming, music and social platforms, business apps, Cloudflare, Microsoft 365, Google Workspace, Google Cloud, AWS, and local power utilities.

Each outage shows when it started (Central time), which services and areas are affected, how many people are impacted, its likely cause and how it was resolved. Outages near you or your sites are flagged as local, and unconfirmed reports appear as Emerging until a provider or a second independent source confirms them.

• Active and past outages — kept and searchable for up to a year, with type filters (Internet, Mobile, TV, Cloud, Business apps, Utility providers and more).
• Emerging outages with a 1–10 score and a "Triggered by" summary, plus "I'm affected / Working for me" confirmations.
• Nation-Level Outages — Internet disruptions across countries and major networks.
• Your power company — live customers-out numbers for supported Texas utilities and co-ops, with outage-map links.
• Alert tones and spoken alerts — choose a tone and voice per alert type; quiet hours respected.
• Providers to watch — pick the internet, mobile, TV, streaming, social and business services you care about.
• Push-first and battery-aware — alerts by push, low data use, driving mode.
• Update notices — the app tells you when a newer version is available and downloads it.
• Request an account from the sign-in screen (an administrator approves it). Admin and Managed Services Tech roles add managed-client views and a live outage globe.

Screenshots will be published with the public store release.

• Android 7.0 (API 24) or later, or any modern web browser
• Internet connection
• An MSP Outage Tracker account (request one in the app; an administrator approves it)

This Privacy Policy explains how One Source Datacom, LLC ("One Source Datacom", "we", "us") handles information in MSP Outage Tracker (the "App"). It applies to the App on every platform we publish it on, including Google Play, the Apple App Store and the Microsoft Store where available.

Information we collect

• Account information — name, email address, a securely hashed password and your role.
• Location (optional) — if you turn on "Watch my area", your phone's approximate area (and, if you allow it, a Wi-Fi/cell-based precise location for your ZIP code) to flag nearby outages. Never a street address.
• Watched sites — the site names and addresses you or your administrator add, used to tag local disruptions.
• Preferences — which outages you archive and your notification settings.
• Device notification token — to deliver alerts.
• Technical logs — server logs (IP address, timestamps, errors) for security and troubleshooting.

Outage information itself comes from public status pages, carrier reports and news sources, not from your device.

How we use information

• To provide and operate the App's features.
• To keep the service secure, prevent abuse and troubleshoot problems.
• To respond to support requests you send us.

We do not sell personal information, use it for advertising, or share it with data brokers.

Sharing

We share information only with service providers that host or operate the App's infrastructure on our behalf under confidentiality obligations, when required by law, or to protect the rights, safety and security of our users and systems.

Security

All data sent between the App and our servers is encrypted in transit with TLS. Servers are hardened, patched automatically, monitored, and protected against brute-force login attempts.

Retention

Account data is kept while your account is active. Outage records are kept for up to one year. Server logs are kept up to 90 days.

Your choices and rights

You can access, correct or delete your information at any time — see Account & Data Deletion. Depending on where you live (for example California or the EU/UK), you may have additional rights; contact us to exercise them.

Children

The App is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes

We will post any changes to this policy on this page and update the "Last updated" date above.

Contact

One Source Datacom, LLC
Email: info@onesourcedatacom.net
Phone: (726) 259-2446
Web: https://onesourcedatacom.net

This summary mirrors the Data safety form on Google Play and the App Privacy details on the Apple App Store.

• Encrypted in transit: Yes (TLS).
• Data sold: No.
• Used for tracking or advertising: No.
• You can request deletion: Yes — see Account & Data Deletion.

You can delete your MSP Outage Tracker account and the data associated with it at any time.

Option 1 — In the app

Open Settings → Account → Delete account and confirm. (If your version doesn't show this option yet, use Option 2.)

Option 2 — By email

1. Email info@onesourcedatacom.net from the email address on your account, with the subject "Delete my MSP Outage Tracker account".
2. We will confirm the request and verify that you own the account.
3. Your account is deleted within 30 days and you will receive a confirmation email.

You can also call us at (726) 259-2446.

What is deleted

Your profile (name, email, login credentials), saved locations and settings, notification tokens, and content you submitted.

What may be kept

Encrypted backups are overwritten within 30 days. We keep only records we are legally required to retain (for example security logs for up to 90 days), after which they are deleted.

Delete some data without deleting your account

Email us and tell us which data you want removed (for example a specific report or photo) and we will delete it within 30 days.

These Terms of Use (the "Terms") are an agreement between you and One Source Datacom, LLC for your use of MSP Outage Tracker. By installing or using the App you agree to these Terms. If you obtained the App from the Apple App Store, Apple's Licensed Application End User License Agreement also applies.

License

We grant you a personal, non-exclusive, non-transferable, revocable license to use the App on devices you own or control, in accordance with these Terms and the rules of the store you downloaded it from.

Acceptable use

• Don't misuse the App, attempt to access systems or data you are not authorized to access, or interfere with its operation.
• Don't reverse engineer, resell or redistribute the App except as allowed by law.
• Don't submit unlawful, misleading or harmful content.

Information disclaimer

The App provides information to help you stay aware; it is not a guaranteed or official source. Always follow official guidance and emergency services. Do not rely on the App as your only source of critical information.

Accounts

You are responsible for keeping your login credentials secure. We may suspend accounts that violate these Terms.

Disclaimer of warranties

The App is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law.

Limitation of liability

To the fullest extent permitted by law, One Source Datacom, LLC is not liable for indirect, incidental, special or consequential damages arising from your use of the App.

Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

Changes & contact

We may update these Terms and will post changes here. Questions: info@onesourcedatacom.net · (726) 259-2446.

Need help with MSP Outage Tracker? The One Source Datacom, LLC team is here to help.

• Email: info@onesourcedatacom.net (we reply within one business day)
• Phone: (726) 259-2446 (Monday–Friday, 9 am–5 pm Central)
• Web: https://onesourcedatacom.net

When you contact us, please include

• Your device model and operating-system version
• The App version (Settings → About)
• What you expected to happen and what happened instead (screenshots help)

Accessibility

We aim to support system font sizes, screen readers and high-contrast settings. If anything in the App is hard to use, please tell us.

Version numbers read 1.<feature>.<build>; the GitHub release is 1.0.<build>.

1.21 — October 31, 2026 (release 1.0.28)

• "Please update the app" alerts now include a Download button.

1.20 — October 31, 2026

• The app tells you when a newer version is available and downloads it.

1.19 — October 24, 2026

• Stacked alert notifications with times, tap an alert for its details, quiet "Monitoring For Outages" notification, new One Source Datacom app icon.

1.18 — October 23, 2026

• Globe tab (Admins and Managed Services Techs) with outages and Nation-Level outages on a satellite globe.

1.14 – 1.17 — October 19, 2026

• Alert tones and spoken alerts, Nation-Level Outages, Business apps outage type.