Privacy Policy
MSP Outage Tracker · One Source Datacom, LLC
Last updated: 2026-11-01
This Privacy Policy explains how One Source Datacom, LLC ("One Source Datacom", "we", "us") handles information in MSP Outage Tracker (the "App"). It applies to the App on every platform we publish it on, including Google Play, the Apple App Store and the Microsoft Store where available.
Information we collect
- Account information — name, email address, a securely hashed password and your role.
- Location (optional) — if you turn on "Watch my area", your phone's approximate area (and, if you allow it, a Wi-Fi/cell-based precise location for your ZIP code) to flag nearby outages. Never a street address.
- Watched sites — the site names and addresses you or your administrator add, used to tag local disruptions.
- Preferences — which outages you archive and your notification settings.
- Device notification token — to deliver alerts.
- Technical logs — server logs (IP address, timestamps, errors) for security and troubleshooting.
Outage information itself comes from public status pages, carrier reports and news sources, not from your device.
How we use information
- To provide and operate the App's features.
- To keep the service secure, prevent abuse and troubleshoot problems.
- To respond to support requests you send us.
We do not sell personal information, use it for advertising, or share it with data brokers.
Sharing
We share information only with service providers that host or operate the App's infrastructure on our behalf under confidentiality obligations, when required by law, or to protect the rights, safety and security of our users and systems.
Security
All data sent between the App and our servers is encrypted in transit with TLS. Servers are hardened, patched automatically, monitored, and protected against brute-force login attempts.
Retention
Account data is kept while your account is active. Outage records are kept for up to one year. Server logs are kept up to 90 days.
Your choices and rights
You can access, correct or delete your information at any time — see Account & Data Deletion. Depending on where you live (for example California or the EU/UK), you may have additional rights; contact us to exercise them.
Children
The App is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes
We will post any changes to this policy on this page and update the "Last updated" date above.
Contact
One Source Datacom, LLC
Email: info@onesourcedatacom.net
Phone: (726) 259-2446
Web: https://onesourcedatacom.net
Developer: One Source Datacom, LLC · info@onesourcedatacom.net · (726) 259-2446 · onesourcedatacom.net